Jotform Mobile app: The defaut Thank you page is being displayed when the form is submitted on mobile app though the thank you page is customized

  • Profile Image
    JuwelierKrebber
    Asked on July 09, 2019 at 06:04 AM

    Hi, 

    when I'm using your android app in kiosk mode to let my customers fill out the form, there appears an automatic thank you page, which I can't customize. 

    So after the customer fills out the form and submits it, there pops up my individual thank you page which I designed. But it only appears for a few seconds before switching to another thank you page, which I can't finde to customize anywhere. On this 2nd thank you page appear two buttons with "refesh" and "auto-refresh" (with a timer counting down). When the timer is done, the page refreshes to my form. 

    This auto-refresh is a good function. Though I need to customize that page, since my form is in German language and the 2nd thank you page is in English, which appears to be unprofessional to my customers. 


    Thank you in advance!

    Best Regards 

    Juwelier Krebber 

  • Profile Image
    Kiran
    Answered on July 09, 2019 at 07:54 AM

    I have checked a form with customized Thank you page on the Android mobile app and able to replicate the issue at my end on kiosk mode and normal mode as well. 

    Let me forward the issue to our backend team for further investigation. Once we have any update in this regard, we'll let you know here.

    Thank you! 




  • Profile Image
    Kiran
    Answered on July 11, 2019 at 02:09 AM

    @Juwelier,

    As per the update we have received from our backend team, the custom thank you page is not a feature yet in the Mobile Forms app yet. Since your form is in German Language, you may consider switching the App language to German so that the default Thank you page shall be displayed in German language.

    1562825260MobileAppChangeLanguage.png

    Thank you!