submissions are not forwarded to SalesForce

  • clytle
    Asked on July 9, 2019 at 7:28 AM

    Hello, so I have a custom contact form that syncs contacts who fill it out to Salesforce, sometimes contacts do not sync, there is no pattern that we can decipher and this is causing us issues. 

  • Richie JotForm Support
    Replied on July 9, 2019 at 8:23 AM

    Can you please try re-embedding your form using the Iframe code?

    Guide:https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Please give it a try and let us know if the intermittent issue still remains.

  • clytle
    Replied on July 9, 2019 at 9:00 AM

    Okay, thank you