My account is suspended (no idea why) and I need to get it active.

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    Kevin Williams 
    Asked on July 09, 2019 at 10:41 AM

    For some reason, my account is suspended and I am not able to access. Can you please help with this and un-suspend my account?

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    Richie_P
    Answered on July 09, 2019 at 11:44 AM

    We found on your account form 90984728330161 that is suspicious of phishing activity and flagged as fake insurance offers.

    Also it seems your email domain web page is parked as free.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In line with this, we would like to request these information from you:
    1. The URL where your forms are used.
    2. Your website or proof of affiliation to a legitimate institution.
    3. Share with us a document that will prove that you're authorized to use the said logos.


    Send these proofs to reviewers@jotform.com with Thread #1884547 as your subject.

    We will let you know about the status of your account after a thorough review of your proofs.

    Hope this information helps.