What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot Acess Account Using Jotform Iphone App

    Asked by goldbadger on March 05, 2013 at 09:30 AM

    The sign on/password combination that works on the website get rejected by the app, does it connect to jotformeu.com? 

    (I have copy/pasted from Roboform, to check I was not mistyping any characters)

    JotForm ipad app
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    Answered by jefreylandicho on March 05, 2013 at 10:11 AM

    I was able to replicate the same issue and have forwarded your concern to our level 2 support for further investigation. Please expect a response from one of our developers soon.

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    Answered by goldbadger on March 05, 2013 at 10:55 AM

    Thank you - look forward to their reply

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    JotForm Support

    Answered by Welvin on March 05, 2013 at 11:41 AM

    @goldbadger,

    In behalf of the Jotform Team, you are welcome. Thanks

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    Answered by goldbadger on March 16, 2013 at 02:58 PM
    Dear Jefrey
    It is now OVER 10 DAYS since you forwarded this problem to Level 2 and i have still not received an answer from them AND am still unable to log in on either iPad or iPhone.
    How soon is 'soon'??
    Please advise.
    Thank you
    Stephen Pugh
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    JotForm Support

    Answered by Welvin on March 16, 2013 at 04:29 PM

    Hi Stephen,

    The report on this thread is still opened. Unfortunately, we cannot provide you any timeframe about this issue. While waiting, I would suggest you to login using your computer.

    Thanks for your patience.

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    Answered by Detestre on August 06, 2014 at 10:27 AM

    Hi..

    I

    have the same issue...can u plz help out.

    Thanks

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    JotForm Support

    Answered by Welvin on August 25, 2014 at 04:36 PM

    We have just released our new iPhone/iPad App. Please feel free to download the new version:https://itunes.apple.com/app/jotform/id342896040?mt=8.

    Thank you!