'New response received' emails for my forum questions are not delivered anymore

  • Profile Image
    markashton
    Asked on March 24, 2011 at 02:35 PM

    Hi,

    I have noticed that I have stopped receiving emails from jotform support that tell me that a question has had a new response. these are very useful of course.

    I now have to hunt out forum questions to see if there has been a response.

    Definatelyhappens with Liyam's replies.

    Can you advise me please

    Regards Mark

  • Profile Image
    brx250
    Answered on March 25, 2011 at 02:07 AM

    Hi Mark,

    I’m not quite sure why you’re not receiving post reply notifications anymore. However, I will send a report on your behalf to our administrators and, rest assured, we will try to determine the cause. I do apologize for any inconvenience, but I’m sure we will be able to solve this as soon as possible.

    Thank you for using JotForm and have a nice day!

    PS. Please try to check your email settings as well. Sometimes the security settings in your email client/provider automatically redirects them to your spam folder.

    ___________________________________________________________

    Albert | JotForm Support