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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    'New response received' emails for my forum questions are not delivered anymore

    Asked by markashton on March 24, 2011 at 02:35 PM


    I have noticed that I have stopped receiving emails from jotform support that tell me that a question has had a new response. these are very useful of course.

    I now have to hunt out forum questions to see if there has been a response.

    Definatelyhappens with Liyam's replies.

    Can you advise me please

    Regards Mark

  • Profile Image

    Answered by brx250 on March 25, 2011 at 02:07 AM

    Hi Mark,

    I’m not quite sure why you’re not receiving post reply notifications anymore. However, I will send a report on your behalf to our administrators and, rest assured, we will try to determine the cause. I do apologize for any inconvenience, but I’m sure we will be able to solve this as soon as possible.

    Thank you for using JotForm and have a nice day!

    PS. Please try to check your email settings as well. Sometimes the security settings in your email client/provider automatically redirects them to your spam folder.


    Albert | JotForm Support