How do I remove trial period from Stripe integration?

  • DandelionWebMarketing
    Asked on July 9, 2019 at 4:09 PM

    My Stripe integration is saying I have a "null" trial period. I don't have any trial period and I don't want it to say this. How can I remove. Stripe says it's happening on Jotform not with them.


    By the way, are all customer support questions now private? I used to have to indicate if I wanted it to be public or private, but now I do not see that option.
  • Mike_G JotForm Support
    Replied on July 9, 2019 at 5:34 PM

    I have checked the form you linked and I see that the Stripe payment field is set to sell subscriptions which are being fetched from your Stripe account.

    May we know where are you seeing the "null" trial period, please? Do we need to make an actual submission for us to see it? Would it be possible for you to show us a screenshot that shows the issue, please? How-to-Post-Screenshots-to-Our-Support-Forum

    Here's what I see on the payment field page of your form.

    1562707842zt17 30 24 Screenshot 10

    As for your other concern, I have moved it to a new thread considering it is about another topic. Here's the link to that thread — https://www.jotform.com/answers/1885281

    You may follow-up about your other concern in that thread to avoid confusion.

  • DandelionWebMarketing
    Replied on July 9, 2019 at 8:19 PM

    It's right there. It used to actually say "null" but I deleted that screenshot. Now it just leaves a confusing blank. See my screenshot here.


    1562717939How do I remove trial period f Screenshot 10

  • roneet
    Replied on July 9, 2019 at 11:12 PM

    Since you are fetching the subscriptions from your Stripe account so Could you please confirm if you have values in your number of days in the Trial period?

    Also, you may create a subscription directly in the Stripe payment wizard.

    How do I remove trial period from Stripe integration? Image 10

    Here is my Demo Form:

    https://form.jotform.com/91898327359980

    Guide: https://www.jotform.com/help/166-How-to-Setup-a-Recurring-Payment-Option

    Let us know if you have further questions.

    Thanks.