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nzsdAsked on July 9, 2019 at 8:07 PM
I no longer wish to pay by credit card and would like to pay by direct debit or automatic payment
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Ashwin JotForm SupportReplied on July 9, 2019 at 10:45 PM
Yes it is possible but to switch payment method, you need to first cancel your existing subscription. Once your account is downgraded to free plan, you will be able to upgrade again with other available payment method.
You may like to take a look at the following guide which should help you: https://www.jotform.com/help/352-How-to-Upgrade-and-Pay-by-Check-Purchase-Order-Wire-Transfer
Hope this helps.
Do get back to us if you have any questions.
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nzsdReplied on July 9, 2019 at 11:43 PMHi there,
If I downgrade to go back to the free plan, will I lose all my forms and their data?
Best,
Pippa
Pippa Drakeford-Croad | Marketing & Communications Manager
New Zealand School of Dance | PO Box 7146, Wellington 6242 | Aotearoa New Zealand
www.nzschoolofdance.ac.nz | Phone: +64 4 381 9216 Mobile: +64 22 476 2036
Mon, Wed, Thur: 9am-3.30pm | Tues: 9am-5.30pm | Fri: 9am-1pm
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Ashwin JotForm SupportReplied on July 10, 2019 at 1:45 AM
Please note that once you downgrade your account to free plan, no forms will be deleted automatically. If you do not upgrade your account again, over quota submissions will be deleted automatically since free account has submission storage limit of 500 submissions.
Since your will upgrade your account again, there is nothing to worry about. If the over quota submissions are deleted, we will be able to recover the over quota submissions.