- ruckuscompAsked on March 05, 2013 at 11:45 AM
First off I m pretty excited to start using this service solely for the cloud integration (google/dropbox). We were/are current wufoo customers (paid). As I demo and play around with this service there are a few hiccups when passing data to google spreadsheet.
Sometimes it misses our "Brand" field but passes everything else without a problem.
Is there something on my end that I should set up differently to ensure consistent success?
Also there were a few times that it passed the data two timesPage URL:
- sidharth_kchAnswered on March 05, 2013 at 12:18 PM
I checked your account/form and verified that "Brand" list is a mandatory field. I dont see a reason why submissions can miss this data. Have you embedded this form to your website? Can you please send the URL?
On data duplication issue: I just sent few submissions and i was unable to replicate this issue.
Please try again and let us know if you continue to have this issue.
- ruckuscompAnswered on March 05, 2013 at 12:21 PM
Thanks for the response and I see your entries, the duplicates aren't a problem anymore.
But the "Brands" are still not passing through to our spreadsheet.
Here is the page http://www.ruckuscomp.com/test
The entries for the "Brand" category you created also were NOT passing through
- JotForm SupportEltonCrisAnswered on March 05, 2013 at 12:58 PM
Is it possible that the Brand field was created after the integration was made? Could you please try to re-integrate your form with Google Spreadsheet? Simply remove the integration and re-integrate. See if this fixes the problem.
I have also cloned your form here and everything seems to be fine.
Cloned Form: http://form.jotformpro.com/form/30634732996968?
- ruckuscompAnswered on March 05, 2013 at 01:27 PM
so after removing the intregration and reinitializing it and then having duplicate entries
it seems to work ok now
- sidharth_kchAnswered on March 05, 2013 at 01:32 PM
Glad to know that our issue is resolved.
Let us know if you have any issue and need our assistance.