Sending data from the form to google spreadsheet

  • Profile Image
    ruckuscomp
    Asked on March 05, 2013 at 11:45 AM

    Hello!!

     

    First off I m pretty excited to start using this service solely for the cloud integration (google/dropbox). We were/are current wufoo customers (paid).  As I demo and play around with this service there are a few hiccups when passing data to google spreadsheet.

    Sometimes it misses our "Brand" field but passes everything else without a problem.

    Is there something on  my end that I should set up differently to ensure consistent success?

    Also there were a few times that it passed the data two times

  • Profile Image
    sidharth_kch
    Answered on March 05, 2013 at 12:18 PM

    @ ruckuscomp

    I checked your account/form and verified that "Brand" list is a mandatory field. I dont see a reason why submissions can miss this data. Have you embedded this form to your website? Can you please send the URL?

    On data duplication issue: I just sent few submissions and i was unable to replicate this issue.

     

    Please try again and let us know if you continue to have this issue.

    Thanks,

    Sidharth

  • Profile Image
    ruckuscomp
    Answered on March 05, 2013 at 12:21 PM

    Sidharth

    Thanks for the response and I see your entries, the duplicates aren't a problem anymore.

    But the "Brands" are still not passing through to our spreadsheet.

    Here is the page http://www.ruckuscomp.com/test

    EDIT

    The entries for the "Brand" category you created also were NOT passing through

  • Profile Image
    EltonCris
    Answered on March 05, 2013 at 12:58 PM

    @ruckuscomp

    Is it possible that the Brand field was created after the integration was made? Could you please try to re-integrate your form with Google Spreadsheet? Simply remove the integration and re-integrate. See if this fixes the problem.

    I have also cloned your form here and everything seems to be fine.

    Cloned Form: http://form.jotformpro.com/form/30634732996968?

    Spreadsheet: https://docs.google.com/spreadsheet/ccc?key=0AsdV9QbdAmEtdEg4OEV4MlU5SC01ampDb3M4aGI5LUE#gid=0

    Thanks!

  • Profile Image
    ruckuscomp
    Answered on March 05, 2013 at 01:27 PM

    so after removing the intregration and reinitializing it and then having duplicate entries

    it seems to work ok now

  • Profile Image
    sidharth_kch
    Answered on March 05, 2013 at 01:32 PM

    Glad to know that our issue is resolved.

    Let us know if you have any issue and need our assistance.

     

    Thanks,

    Sidharth