Why can't I take pictures on mobile forms?

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    darroyolpz
    Asked on July 10, 2019 at 05:52 AM

    At uploading section, it's not possible to take pictures (Camera button). We need to take pictures using the camera

    Screenshot
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    gerardw
    Answered on July 10, 2019 at 07:28 AM

    Sorry, but I was not able to replicate this issue. I tested your form directly on my mobile device and was able to take a photo. Please see my screenshot below. 

    15627580071007_8.png

    Also, I believe that you may have filled an embedded form and probably, that is why you are seeing three options. If so please provide us the webpage URL so that we could test.

    Alternatively, I would also recommend you to try using the Take Photo widget for taking pictures.


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    darroyolpz
    Answered on July 10, 2019 at 09:19 AM

    Hi,

    The problem is I can get to that window but can't take the picture. When I click that button nothing happens

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    gerardw
    Answered on July 10, 2019 at 10:05 AM

    Have you tried to fill the form via a webpage (i.e. was this an embedded form) or was this a standalone form?

    The screenshot that you have shown looks different from what I was able to view when I filled the form. Have you tried filling the form using the direct form link via the mobile browser? If yes, have you tried to fill the form using Chrome browser on mobile?

    Since when I tested the form link on mobile Chrome version, I got the below screenshot with options. All the buttons were clickable. I was also able to take a photo using the camera option.

    15627672761007_10.png

    This looks like a version issue on the mobile browser. Could you let us know what browser you have used to fill the form and its version? Also, have you tested this form on an Android mobile device? If yes, what was the version?

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    gerardw
    Answered on July 10, 2019 at 10:09 AM

    You could also try using the Jotform Mobile Form app. Once you login to the app, your forms will be synced and you can view/edit/fill/assign forms.

    This is available on the Google Play store and the Apple App store.

    Related Guide: https://www.jotform.com/products/mobile-forms/ 

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    darroyolpz
    Answered on July 10, 2019 at 10:19 AM

    I'm using the Jotform app and the "Fill Out Form" button

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    IvayloK
    Answered on July 10, 2019 at 11:39 AM

    I also tested your form on my mobile (Samsung A7) and was able to successfully take a picture on the last step. Can you please try to type the direct link of the form in your mobile browser  (https://www.jotformeu.com/form/91813017322347) and not use the "Fill Out Form" button?

    If still not working, please try to test on different mobile device.

    We will wait for your response.