PayPal: Encrypted website payments error

  • Profile Image
    veenstrateam
    Asked on March 05, 2013 at 02:05 PM

    I am getting an error that says that the merchant (me) requires encryption to process the account or something like this....  This is an error returned by paypal but I am in total agreement with the comment being returned.  I do require encrytion to use paypal.

    The error I get is  https://www.paypal.com/cgi-bin/webscr

    "The seller accepts encrypted website payments only. You cannot pay the seller through un-encrypted buttons. Please contact your seller for more details." 

    I have called Paypal and they have checked every part of my site and are telling me that the only way that I can get your paypal integration to work is if I removed the encrypting from the button code.  That is not an option.  I will not even consider using a non-encypted button on the form.  Paypal support has told me that your papal integration is not functioning in the manner that paypal requires.  

    This is the support page they directed me to.  This is outside of my paygrade,  :)  

     https://ppmts.custhelp.com/

    Can you please advise ASAP?  Thanks!   

    Cindi 

  • Profile Image
    Mike_T
    Answered on March 05, 2013 at 02:49 PM

    Thank you for contacting us.

    To use encryption with our payment forms you will need to get the form embed SSL code and put it to your web page. Please take a look at the following article to find out how to get the embed SSL code:

    How can I receive SSL Submissions?

    Also, you will need to disable the "Encrypted Website Payments" option through your PayPal account settings:

    https://www.paypal-community.com/t5/How-to-use-PayPal-Archive/seller-only-accepts-payments-from-unencrypted-payments/td-p/12931

    1. Login to your Paypal Account.

    2. Click "Profile" tab or "Edit Profile" link.

    3. Under "Selling Preferences", select "Website Payment Preferences".

    4. In the section titled "Encrypted Website Payments" select "Off".

    5. Click save.

    Mentioned "Encrypted Website Payments" only benefits sites that use PayPal buttons without PayPal Instant Payment Notification. This is not the case for our PayPal integration, so it is completely safe to disable that option.

    Please feel free to contact us if you need any further assistance.

  • Profile Image
    veenstrateam
    Answered on March 05, 2013 at 02:56 PM

    Why wouldn't you just use the encyrpted buttons in your integration.  I understand that if I use the SSL Submissions and I am not on a site that is all SSL, my guests will get error messages that say that the "site is not secure" -- without it stating which parts of the site are not secure.  If you simply embed the encrypted buttons into your integration you eliminate this problem, right? 

    I guess the other option is to allow those of us who are using jot form to  create our own encrypted button on the paypal site and then enter that code into the form.  Is that a doable option?  Since you don't have an easy way to do that, can I create a secure button on my paypal account with encrypted code and then  have you all put it into the html of my form? 

     

     

  • Profile Image
    Mike_T
    Answered on March 05, 2013 at 03:45 PM

    I am sorry, but we do not use the PayPal buttons.

    I understand that if I use the SSL Submissions and I am not on a site that is all SSL, my guests will get error messages that say that the "site is not secure" -- without it stating which parts of the site are not secure.

    It should not show any secure warnings since the form content is loaded via SSL. Please try the SSL embedding method to confirm this. A lot of JotForm users use the PayPal integration without any problems.

    It might be possible to embed the PayPal button into the form, but it will not be connected with the form submissions (entries).

    Also, you have some scripts on the web page, sometimes scripts conflict with the form code. To avoid any possible script conflicts you can use an iFrame code.

    If you need any further assistance, please let us know.