Why does the inquirer's email address not load for responding to an inquiry?

  • Profile Image
    defdev
    Asked on March 05, 2013 at 03:01 PM

    Why is "JotForm <noreply@jotform.com>" used to reply to a customer form inquiry and not the email entered by the customer?

    Did I miss something in the setup?

  • Profile Image
    sidharth_kch
    Answered on March 05, 2013 at 03:22 PM

    @ defdev

     

    To change the recipient email address of the form please do the following:

    1. Log into your JotForm account and go to My Forms section.

    2. Select the form and click on "Edit".

    3. Click on "Setup & Embed" tab on the form builder toolbar.

    4. Click on "Email Alerts" and select "Notification":

     

     

    5. Click on "Reply-To and Recipient Settings" button (third from the right along the bottom)

     

    6. An envelope will appear. You can view and change the email address in the field highlighted below:

    In addition you may also checkout our user guides for more information on how

    form email works in JotForm.

    https://www.jotform.com/help/chapter-4-Form+Emails

    Please let us know if you continue to have this issue and we will be happy to help.

     

    Thanks,

    Sidharth