Unable to receive the Notification email

  • Profile Image
    kimmelreisen
    Asked on July 11, 2019 at 08:36 AM

    Hallo,

    die ausgefüllten Formulare werden offensichtlich nicht mehr an meine angegebebe E-Mail-Adresse weiter geleitet. Dies ist: kimmel-reisen@t-online.de Können Sie mir dies wieder so einrichten das es funktioniert?


    Vielen Dank für Ihre schnelle Hilfe!




    Freundliche Grüsse

    Wolfgang Kimmel

  • Profile Image
    roneet
    Answered on July 11, 2019 at 10:22 AM

    Have you embedded the Form on this website?

    I could find only one Form in your account.

    On checking your form I found that your email notification is in place. From our server logs, I see the email notification for this submission has been sent successfully from our end.

    Are you intermittently receiving emails or not receiving any email at all. Try whitelisting our IP address and Domains. Have you checked the notification in your Spam folders

    https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    You may also check the email logs in your profile:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Thanks.