Password Reset Email Not Received

  • Megan Meadors Roberts
    Asked on July 11, 2019 at 10:45 AM

    I can't remember my password and have requested to have it reset several times over the past few days.  I am not receiving the instructions.  What can be done to resolve this so I can reset my password?

    Thank you!

  • BJoanna
    Replied on July 11, 2019 at 12:13 PM

    Is the issue related to your account meadorsma? I checked our email logs and all password reset emails were sent successfully to your email address. 

    Please check your spam, folder and if there are emails coming from @jotform mark them as not spam. The password reset codes expired, so you will have to request it again. The password reset codes are active for 1 hour.