What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Location of files when uploaded

    Asked by biblestudy on March 24, 2011 at 07:49 PM

    If I use a JotForm to upload files, where are the files stored and how can they be retieved? Can the files be uploaded useing an FTP program?

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    Answered by allanftd on March 25, 2011 at 03:42 AM

    Hi biblestudy,

    Welcome to JotForm! By default, the files your visitors upload through the JotForm form is securely saved in our file servers. You can retrieve them by logging in to your JotForm account and going to the Submissions Page or email (if email alerts is configured). 

    Just recently, we have introduced our JotForm-Dropbox integration. With this new feature, it is possible for you to send the uploaded files directly to your computer. 

    For more information about JotForm-Dropbox integration, please check out the following lnks:



    Note that you have to sign up for a Dropbox account first in order to use this feature. Please click here to create a Dropbox account for free.

    We hope you find our answer useful. Please let us know if you need further assistance. Thank you for using JotForm!


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    Answered by allanftd on March 25, 2011 at 03:51 AM

    By the way, you can also send uploaded files via FTP.

    Please go to your form's Submissions Page and click the gear icon. Then click "Send uploads to FTP" (A) and enter your FTP account details (B).

    Hope this will help as well.


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    Answered by biblestudy on March 25, 2011 at 04:03 AM

    What details do I use for the required fields?

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    JotForm Support

    Answered by mliz on March 25, 2011 at 09:40 AM

    If you choose the Send uploads to FTP the required fields such as the
    FTP Hostname, Username and Password will come from your FTP host provider.
    You can ask them where to find these details.

    If you choose the DropBox integration the details required will be your DropBox
    email address and password.



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    Answered by skech on April 07, 2011 at 03:59 PM

    With dropbox integration the file is also stored on jotforms servers, is this also true if I use the FTP option?


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    Answered by allanftd on April 07, 2011 at 04:57 PM

    Hi skech,

    All files that are being uploaded through forms created using JotForm will be saved in your submissions page. This serves as your backup copy if you have FTP or Dropbox configured in your form.

    Please let us know if you need further assistance. Thank you for using JotForm!