Can't log in

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    Vivian 
    Asked on July 11, 2019 at 12:38 PM

    Hi I just restarted my computer, cleared the cache and it still locks me out. There is no way I can log in without getting Autosuspended and loosing my form.


    Please help!

    Screenshot
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    Vivian 
    Answered on July 11, 2019 at 01:25 PM

    This is the form I am trying to import. Actually I had finished working on it last night but it was lost because I could not log back in to the PPARAS account.

    https://pawpatrolanimalrescue.com/adoption-form

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    zuritapia
    Answered on July 11, 2019 at 01:30 PM

    After further looking into your form it looks like the reason your account was suspended was due to asking for Driver's License information and a photo. 

    1562866127Screen Shot 2019-07-11 at 10.2

    In regards to your intention to collect drivers license, please note that we have a strict requirement when it comes to sensitive information: https://www.jotform.com/help/8-Terms-of-Use  

    Collecting Sensitive Information. You may not use the Jotform Service to collect certain types of sensitive information, including but not limited to, credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of Jotform, Inc. including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information."

    So, if you will collect drivers license, you must use encrypted forms, make sure to read this guide before enabling this feature: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them  

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    zuritapia
    Answered on July 11, 2019 at 01:32 PM

    Update: I have unsuspended your account and you are able to login now.

    Please let me know if it does not allow you to log in.

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    Vivian 
    Answered on July 11, 2019 at 03:29 PM

    Thank you so much for resolving the mystery! We will reconsider whether the uploading of the driver license and number. However, can we have photos of the home uploaded without encription? I want to make this as simple as possible.

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    zuritapia
    Answered on July 11, 2019 at 04:34 PM

    Collecting pictures of homes is fine to do without the encryption. Please let us know if you have further concerns.