Notification email

  • Suporte_Freedom
    Asked on July 11, 2019 at 2:47 PM

    Hello.

    Since this morning I've stopped recieving the notification email from a jotform.

    I have two e-mails listed on the notification list and one of them is not receiving any messages (see the screeshot attached).

    The messages are also not in the Spam box, but maybe gmail is blocking the messages somehow considering them as spam.

    1. Can you confirm that the message is being sent to the tickets.sac@freedom.ind.br email?

    2. Maybe you know how can I add your domain in a whitelist of trustful sources on my gmail account?

    The form is: https://form.jotformz.com/90422825753660

    Thanks is advance.

    Jotform Thread 1888252 Screenshot
    Page URL: https://form.jotformz.com/90422825753660
  • zuritapia
    Replied on July 11, 2019 at 5:40 PM

    Hi @Suporte_Freedom!

    Upon looking further into our Email Logs it shows that emails Failed to send.

    1562880929Screen Shot 2019 07 11 at 2 Screenshot 10

    According to our engineers, we are currently using a backup email system, so there is currently an issue with the custom email senders.

    The solution is to use an SMTP sender, please see:

    How to Setup SMTP for a Form

    1562881200unnamed Screenshot 21