Wix Embed: Standard PayPal integrated form not redirecting to PayPal to process the payment and hangs at Please Wait

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    mteel
    Asked on July 11, 2019 at 04:28 PM

    I've had this issue before but cannot remember how it was fixed. I've created a form that connects to Paypal. the email account for the PP account is entered into the form but when I hit "Go to Payment Page" the button says "please wait" and it never sends the information to PP.

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    zuritapia
    Answered on July 11, 2019 at 07:03 PM

    Hi @mteel!

    I have tested your form and the page also gets stuck on Please Wait.

    1562886003Screen%20Shot%202019-07-11%20a

    Looking back at your previous asked questions within this forum. It looks like the fix my colleague provided was to remove the encryption on your form. You can also try to re-embed the form to Wix.

    Can you try to do that once more? Please let us know if this does not remedy the problem. 

    If needed here is the thread from your previous question in regards to this issue: https://www.jotform.com/answers/1508953 


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    mteel
    Answered on July 11, 2019 at 07:43 PM
    I’ve tried all the fixes from the previous case with no avail.
    ...
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    mteel
    Answered on July 11, 2019 at 08:35 PM

    I've removed the encryption from the form and tried all the other fixes suggested before. When I test the form within Jotform it works, in Wix it doesn't. 

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    mteel
    Answered on July 11, 2019 at 08:51 PM

    not sure what to do now. I have to have this website with forms live by close of business tomorrow. Need help please. I've tried saving it in all different options. The form works fine in the Jotform tab but not on Wix. I've completed lots of websites in Wix using Paypal before. This is the second time I've had this issue. Seems like a simple process, but not working. 

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    Kiran
    Answered on July 12, 2019 at 12:59 AM

    We are sorry for the inconvenience this may have caused. I am able to replicate the issue at my end on my Wix web page with both direct URL and iFrame embed methods. Let me forward the issue to our backend team for further investigation. Once we have any update in this regard, we'll let you know here on this thread.

    Meanwhile, you may consider displaying the direct form link on the web page or use a different payment method on a new form.

    Thank you!

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    mteel
    Answered on July 12, 2019 at 12:04 PM

    Even the direct form link will not work within the Wix environment. I've spoken to them and they cannot assist with outside vendor code. Need help soon.

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    Richie_P
    Answered on July 12, 2019 at 12:13 PM

    We do apologize for the inconvenience.

    My colleague has forwarded the issue to our back-end team for further investigation and they will get back to you once updates are available.

    Kindly try following this guide in adding the URL link in Wix: https://support.wix.com/en/article/adding-a-text-hyperlink

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    mteel
    Answered on July 12, 2019 at 12:19 PM

    I need the form on the page. I tried embedding the Jotform page into the website, it worked fine but the button still hangs up.  Weird that this has never been an issue before. 

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    Richie_P
    Answered on July 12, 2019 at 12:23 PM

    The issue is still being investigated by our developers.

    They will contact you once updates are available.

    Thank you.

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    mteel
    Answered on July 12, 2019 at 02:42 PM

    FYI, the form works on Safari, but none of the other browsers.

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    Richie_P
    Answered on July 12, 2019 at 03:02 PM

    Thank you for the added information.

    I will share this to the assigned developer..

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    mteel
    Answered on August 02, 2019 at 09:26 AM

    any word on this issue? It's been 3 weeks now.

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    Kiran
    Answered on August 02, 2019 at 09:36 AM

    We are sorry that we do not have any updates yet on this issue. I see that the issue has already been assigned and marked as important. If there is any news in this regard, we'll let you know here.

    Thank you for your patience. 

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    mteel
    Answered on August 12, 2019 at 10:03 AM

    checking back in to see if we have a response yet. I'm about to lose some customers.

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    Kiran
    Answered on August 12, 2019 at 10:14 AM

    We are sorry to let you know that there is no update yet on this issue. However, your response has been forwarded to our backend team. Rest assured, as soon as we have any news in this regard, we'll let you know here.

    We appreciate your patience and understanding. 

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    mteel
    Answered on September 03, 2019 at 11:26 AM

    Can I expect to have this resolved soon? It's been nearly a month. I'm starting to get concerned.

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    zuritapia
    Answered on September 03, 2019 at 12:47 PM

    Hi again,

    We apologize for the inconvenience and delay in response. However, I have requested an update from our back-end team on your behave. They will reach back out to you via this thread. I understand this is not the ideal response but our back-end team is still working on this.

    Again, we appreciate your patience on this matter. 

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    mteel
    Answered on September 24, 2019 at 02:28 PM

    Another three weeks have passed since your last update on this problem. If this is something that you cannot fix, I need to know as soon as possible. My first post regarding this issue was July 11. 

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    JohnRex
    Answered on September 24, 2019 at 02:50 PM

    We do understand the urgency of this matter. I can see that our developers are still working on this issue.

    I will make a follow up to them today. Rest assured that we'll keep you apprised on this thread as soon as updates are available.

    Thank you for your patience.