- delei1212Asked on March 06, 2013 at 02:07 PM
client says emails arent going through
- JotForm Supportardy0689Answered on March 06, 2013 at 02:22 PM
Hello, upon checking your notifications on those forms, the email firstname.lastname@example.org is in our bounce list with this message:
email@example.com is IN the bounce list
Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <0000013d406b2e93-5401e12f-798c-4f=
firstname.lastname@example.org> sender rejected. IB504'
I have removed the email address from our bounce list. I also checked your email address to another email verifier service tools.email-checker.com.
Your email is inactive, have problems or you have mispelled the email address. Please consult your email provider
For more information, please refer to How to setup email alerts to prevent emails not being received.