client says emails arent going through

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    delei1212
    Asked on March 06, 2013 at 02:07 PM

    client says emails arent going through

     

    http://jotformpro.com/form/22330709314950

     

    http://jotformpro.com/form/22347978632969

     

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    ardy0689
    Answered on March 06, 2013 at 02:22 PM

    Hello, upon checking your notifications on those forms, the email info@letskickball.com is in our bounce list with this message:

    Result:
    info@letskickball.com is IN the bounce list 

    Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <0000013d406b2e93-5401e12f-798c-4f=
    1f-9f12-5bff1621d936-000000@amazonses.com> sender rejected. IB504'

     

    I have removed the email address from our bounce list.  I also checked your email address to another email verifier service tools.email-checker.com.


    Your email is inactive, have problems or you have mispelled the email address. Please consult your email provider

    For more information, please refer to How to setup email alerts to prevent emails not being received.

    Thanks