How to reset my password?

  • sergiopalacios1
    Asked on July 13, 2019 at 11:35 AM

    Hi,

     

    I dont remember my password and I would like to reset it. I always log in using my ggogle account. When I try to reset the password I don't get sent the reset email when I tyoe in mu USER: sergiopalacios1 or my email: quickloanapp@geonitro.com

    Can you please help.

    Thanks

  • jherwin
    Replied on July 13, 2019 at 11:55 AM

    I checked our email logs and found that password reset instruction was sent to your email successfully. Please try to whitelist jotform domains and IPs in your web/email host to ensure that all the emails sent to you will be received successfully.

    - Whitelisting-JotForm-IP-Addresses-and-Domains

    After that, please try to reset your password again.

    Guide: How-to-reset-the-password

    Please check your SPAM folder as well, maybe the email is in there.