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sergiopalacios1Asked on July 13, 2019 at 11:35 AM
Hi,
I dont remember my password and I would like to reset it. I always log in using my ggogle account. When I try to reset the password I don't get sent the reset email when I tyoe in mu USER: sergiopalacios1 or my email: quickloanapp@geonitro.com
Can you please help.
Thanks
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jherwinReplied on July 13, 2019 at 11:55 AM
I checked our email logs and found that password reset instruction was sent to your email successfully. Please try to whitelist jotform domains and IPs in your web/email host to ensure that all the emails sent to you will be received successfully.
- Whitelisting-JotForm-IP-Addresses-and-Domains
After that, please try to reset your password again.
Guide: How-to-reset-the-password
Please check your SPAM folder as well, maybe the email is in there.