Some Submissions Are Not Received

  • Profile Image
    AdminCenter
    Asked on March 06, 2013 at 03:06 PM

    We have had people tell us they submitted the form but we never receive it. It doesn't show up under the new submissions. It doesn't happen with all of them but it happens too frequently. It is very important that this form works 100% of the time otherwise we will be looking for another solution.

     

    Thank you,

    Nick

  • Profile Image
    Welvin
    Answered on March 06, 2013 at 03:52 PM

    Hi Nick,

    Your form settings were fine but I suggest you to check this article for more detailed information on why you haven't received any notifications from your form: How to setup email alerts to prevent "emails not being received" issues.

    I have also cleared your forms cache and fixed your submissions count, please kindly check it again.

     

    Thanks