My account has been downgraded

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    academyofmp207
    Asked on July 15, 2019 at 07:44 AM

    So I got an email stating my package has been downgraded? But then I see I am still on the Silver. Please advise I want to stay on the silver and it seems to be that I am. 

    I just want to make sure that I am still with Silver. 



  • Profile Image
    VincentJay
    Answered on July 15, 2019 at 09:20 AM

    I checked your account billing page and you're still subscribed to the Silver plan. You can check your account invoices by following the guide below:

    https://www.jotform.com/help/329-How-to-Check-Invoices

    I hope this helps. Thank you.