My account is suspended and I'm not sure why ?

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    james  
    Asked on July 15, 2019 at 07:40 PM
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    gerardw
    Answered on July 15, 2019 at 08:37 PM

    You account is suspended because your form "Vehicle Collection Inspection" was found collecting sensitive information such as driver license information which is against our Terms of Use.

    Collecting Sensitive Information. You may not use the Jotform Service to collect certain types of sensitive information, including but not limited to, credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of Jotform, Inc. including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

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    If your purpose is not to collect this data from the general public, but from your own customers, then you need to comply by enabling the below three points in your form.

    1. Add Terms and Conditions widget: https://widgets.jotform.com/widget/terms_amp%3B_condition (for your users to read and agree).

    2. Add Signature: https://widgets.jotform.com/widget/signature (so your users can sign and agree to provide such sensitive information).

    3. Use encrypted forms - Encrypted-Forms-and-How-to-Use-Them

    Please also note, that it is only allowed to ask for driver's license numbers,  and any kind of file uploads for this documents is not allowed.

    In order to re-activate your account, we will need to delete this offending file upload field. Please let us know when you are ready to proceed.

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    james  
    Answered on July 15, 2019 at 08:42 PM

    Thank you for your feed back. Please remove offending material. 


    Kind Regards,

    James. 

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    gerardw
    Answered on July 15, 2019 at 08:46 PM

    Thank you for the confirmation. We have deleted the offending field and activated your account.