Unable to free up available space

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    Breazyyoga
    Asked on July 15, 2019 at 09:19 PM

    Sorry I have sent the message incomplete. I have deleted the irrelevant forms but still the space doesn't become free? How can I clear the trash folde

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    AshtonP
    Answered on July 15, 2019 at 10:11 PM

    Free accounts have 100 MB upload space limit. In order to free up space, you need to delete submissions with file attachments. I can see your currently occupied space is 96.69 MB.

    Submission storage is limited to 500 submissions for free accounts. These are the most recent 500 submissions you have received. Older submissions are being deleted after receiving more than 500 submissions. You can also delete your submissions to manually free up this space.

    You can check this user guide to have more detailed information about account limits. I hope this helps.

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    Breazyyoga
    Answered on July 15, 2019 at 11:26 PM

    Hi. Thanks. But I still don't get it. I deleted some forms but they seem to stay in the trash, and still taking the space? How can i clear the trash? Do i have to delete all the submission?

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    ashwin_d
    Answered on July 15, 2019 at 11:59 PM

    Please note that when you delete a form, it is just moved to trash folder. You need to purge the forms in order to delete it completely. Please check the screenshot below on how to purge form:

    1563249468purgeForm.gif

    Alternatively you can restore form and delete the submissions which has file attachment. Deleting a submission record will also delete the attached file as well and free up your upload space.

    Hope this helps.

    Do get back to us if you have any questions.

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    Breazyyoga
    Answered on July 16, 2019 at 01:16 AM

    The problem solved after I downloaded Jotform Mobile App. From the App, I could access to my Trash folders and was able to purge them. Just that mobile version of the website doesn't allow access to the trash foders and archive folders.

    Thank you very much. Your support team is amazing! Five stars.

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    Nik_C
    Answered on July 16, 2019 at 02:09 AM

    Just that mobile version of the website doesn't allow access to the trash foders and archive folders

    You should be able to access them in a web application:

    1563257318Screen Shot 2019-07-16 at 8.08

    Let us know if you have any further questions.

    Thank you!