why am I getting an error page with your Paypal template?

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    Asked on July 16, 2019 at 10:36 AM

    I used your Paypal form (not Paypal Pro) template for 4 of my forms in order to sell services. When someone fills out the form, they get an error message that says Invalid Paypal account. Please contact form owner. The email on the Paypal account is the same one as my Jotform account. Please advise so I can get these forms working.

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    Answered on July 16, 2019 at 11:50 AM

    I cloned your form and was able to make a payment successfully with our test account in the settings.

    Is your e-mail address a valid PayPal account? Are you able to setup the PayPal integration with this e-mail on your other forms? Do you get this error on your other forms?

    You can check and follow our guides here:



    We will wait for your response.

  • Profile Image
    Answered on July 17, 2019 at 10:31 AM

    Thank you for your response - I went through the setup again and fixed the issue.