can you please help to figure out why i am no longer getting the emails for all online submissions?

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    chikabbalah
    Asked on March 07, 2013 at 09:37 AM
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    EduardoMendez
    Answered on March 07, 2013 at 10:20 AM

    Sure!

    Can you please share with us the e-mail address where you are having this issue?

    Also, here is a guide that can help you with this:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Please pay special attention to the whitelisting of IPs and Domain names used by jotform.

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    chikabbalah
    Answered on March 07, 2013 at 10:26 AM
    Rachel.stone@kabbalah.com
    Please note I have been receiving email notifications successfukkt for over one year.
    When I check the email notification settings it all is ok and nothing has changed.
    Sent from Samsung Mobile
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    ardy0689
    Answered on March 07, 2013 at 10:31 AM

    Hello there,

    It seems your email address rachel.stone@kabbalah.com is in our bounce list with this message:

    Reason(s) : 5.4.7 - Delivery expired (message too old) 'timeout'

    The message can mean that your email address have inbox currently full or your email provider has blacklisted us or your email address is currently inactive or suspended.

    Please refer to the link my colleague Eduardo has referred you. I also removed the email address in our bounce list.Thanks