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    Captcha - wrong input leads to a blank page with only captcha on that page

    Asked by ash64 on March 07, 2013 at 11:35 AM

    If the form captcha is not correct, the page refreshes to a jotform URL as a blank page where only captcha is available and form itself disappears. I would liek to keep my form page URL on screen and captcha refreshed right there if the typed characters do not match.

    Thanks!!

    Page URL:
    https://www.combustiondepot.com/question.php

    Screenshot
    JotForm thanks
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    Answered by jefreylandicho on March 07, 2013 at 11:56 AM

    I have checked your website and investigated the issue. I was unable to replicate the same issue but I would highly suggest to try embedding the form using IFRAME method?

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    Answered by ash64 on March 08, 2013 at 12:01 PM

    Well.. I guess the reason is the form is processed at jotform server and that is the reason if the captcha is incorrect the page redirects to jotform URL.

    The form is setup as:

    <form accept-charset="utf-8" id="30636154697259" name="form_30636154697259" method="post" action="http://submit.jotform.ca/submit/30636154697259/" class="jotform-form">

    I guess this is the reason of page moving away from our server and asking the visitor to enter the correct captcha code, during this proces the vistor can see only the capatcha on a blank page with jotform URL in address bar.

    What I'm looking for is if the cpatcha is incorrect, the form page will stay in browser, with a warnnig or message to re-enter the captcha code again.

    Please elt me know if this can be achieved?

    Thanks

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    Answered by sidharth_kch on March 08, 2013 at 12:46 PM

    @ ash64

    I'm unable to replicate the issue. I I was redirected to Thankyou page without showing tha captcha page(i use Mozilla Firefox browser). Could you please specify which browser you are using?

    I suggest you to embed your form using the iFrame method.

     

    Thanks,

    Sidharth

     

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    Answered by ash64 on March 08, 2013 at 12:53 PM

    If you ENTER the captcha code CORRECT, it DOES go to thank you page.

    But when you enter captcha code WRONG ,it refreshes to form processing URL at jotform.

    Please enter the captcha code WRONG and then submit... I mean only the captcha code incorrect, rest of the required fields should be filled.

    I hope I made it clear this time. I'm using FireFox.

    Thanks

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    Answered by glennlee on March 08, 2013 at 01:07 PM

    Hi 

    I think staying on the same page when user completes the required fields will make more confusing than to send them other page if the captcha was inputed incorrectly. 

    And also for the second time the user inputed the captcha and this time got it correct , the form output will be the same.

     

    Thanks

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    Answered by LeoC2 on March 08, 2013 at 01:07 PM

    I noticed the same thing, if the CAPTCHA is left unfilled it also goes to a new page with just the CAPTCHA on it. 

    So why would it be confusing to stay on the form page and have a red warning pop up like on other foields?

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    Answered by sidharth_kch on March 08, 2013 at 01:28 PM

    Yes, I was able to reproduce this issue.

    1. Fill up all form field correct.

    2. Intentionally enter the wrong Captcha phrase

    3. Click >> Submit 

    4. Form is submitted and a new page comes up with only captcha field in it.

    5. Thank you page. (Entering correct captcha phrase on #2 takes you to thank you page)

     

    I am creating a ticket on this so that the issue is escalated to our development team. If there are any updates on this you will get a notification via this thread.

    Thansk,

    Sidharth

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    Answered by athar64 on March 08, 2013 at 01:56 PM

    Great! I look forward to hearing from you soon.

    Thank you

    Athar

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    Answered by panox on March 08, 2013 at 02:18 PM

    I had the same issue, had used iframe.

    Your link above doesn't show a captcha any more, just the rotating gif.

    Enter the message as it's shown*

    Captcha - Reload if it's not displayed
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    Answered by sidharth_kch on March 08, 2013 at 02:23 PM

    @panox

    A ticket on this is already escalated to our development team. If there are any updates on this you will get a notification via this thread.

    Can you please share your formID where captcha is still coming as just the rotating/spining gif?

    Thansk,

    Sidharth

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    Answered by panox on March 08, 2013 at 02:32 PM

    @Sidharth

    https://www.combustiondepot.com/question.php

    The URL of the first posting does not show the captcha in Chrome Version 26.0.1410.28 beta-m.

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    Answered by sidharth_kch on March 08, 2013 at 03:04 PM

    @ panox

    I checked your website and i see that the captcha is always spining. 

    Try this direct link to your form : http://www.jotform.com/30495927911259 - This works brilliant. 

    Looks like there is some script conflict. Please try to embed your form with iFrame embed method and it should solve your issue.

    If you continue to have this issue, please share your URL of your iFrame implementation and we will investigate further.

    Thanks,

    Sidharth

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    JotForm Founder

    Answered by aytekin on March 11, 2013 at 04:15 AM

    This is not a bug. This is how it works. If you enter incorrect captcha we ask you to enter correct captcha on a middle page. If you enter the captcha there correctly your submission is accepted. 

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    Answered by panox on March 11, 2013 at 05:11 AM
    Hi,
    I don't think that you understood my issue.
    http://www.screencast.com/t/O57m6fYozw
    Best regards
    Harald
    2013/3/11 JotForm Support Forum
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    JotForm Support

    Answered by Welvin on March 11, 2013 at 05:36 AM

    Hi Harald,

    Just to let you know that I am not able to replicate the same. Screen: http://screencast.com/t/jJNVcs4e7. Have you tried embedding your form using the iframe method as suggested by my colleague Sidhart?

    Thanks

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    Answered by panox on March 11, 2013 at 05:46 AM

    Yes, I have embedded the iframe-code in Joomla 1.5.7 - I'm not getting such a submit-button as you are showing in your screencast.  Can I edit the response-string? I would like to have such as: Sorry, you have entered the word wrong... Please enter the new word.. or such as this.

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    JotForm Support

    Answered by Welvin on March 11, 2013 at 06:12 AM

    Hi,

    I have just cleared your forms cache. I hope this helps. 

    There's no way you can edit the captcha message in our form builder, you will have to download the refine version of the form and from the given downloaded files (jotform.js) find the message there, edit and save before embedding your form using the given HTML file.

     

    Thanks

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    Answered by panox on March 11, 2013 at 06:26 AM
    Thanks, I'm still missing the submit-button.
    [image: Inline-Bild 1]
    And it would be a good idea to have an error-message if someone is using
    numbers in the textfield of names.
    [image: Inline-Bild 2]
    2013/3/11 JotForm Support Forum
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    JotForm Support

    Answered by EltonCris on March 11, 2013 at 07:33 AM

    @panox

    Sorry but we can't view the attached image. Can you please upload it here and post here the image URL? This should help us identify the issue.

    Also, I just checked the form on your page and you are using form source code? Can you please take your iframe embed code again and this time embed only the iframe code e.g.

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotformpro.com/form/30666662266965" frameborder="0" style="width:100%; height:465px; border:none;" scrolling="no"></iframe>

    Do not include its script extension which is this.

    <script type="text/javascript">window.handleIFrameMessage = function(e) {var args = e.data.split(":");var iframe = document.getElementById("JotFormIFrame");if (!iframe)return;switch (args[0]) {case "scrollIntoView":iframe.scrollIntoView();break;case "setHeight":iframe.style.height = args[1] + "px";break;}};if (window.addEventListener) {window.addEventListener("message", handleIFrameMessage, false);} else if (window.attachEvent) {window.attachEvent("onmessage", handleIFrameMessage);}</script>

    Let us know if this doesn't sort the issue out. Thanks!

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    Answered by athar64 on March 11, 2013 at 09:42 AM

    @aytekin

    With all the cool features, jotform should offer the same method of captcha capture like all other forms on the web where you stay on the form page with a warning of incorrect captcha. The existing way of "middle page" is confusing and it takes the visitor away from the actual website.

    Thank you!

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    Answered by panox on March 11, 2013 at 10:21 AM
    I'm afraid there is a new problem to be solved.
    I removed this code:

    Now my List on Google Drive is not updated if I send a new subscription.
    This is what I have on my site:
    allowtransparency="true" src="//form.jotformeu.com/form/30661621978359"
    frameborder="0" style="width:100%; height:1308px; border:none;"
    scrolling="no">
    Best regards
    Harald
    2013/3/11 Harald Bendschneider
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    JotForm Support

    Answered by EltonCris on March 11, 2013 at 10:53 AM

    @panox

    Please open a new thread for that issue as it no longer relates to the thread and so we can focusly help you on the new issue. Thanks!

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    Answered by dpollard on June 05, 2013 at 12:06 PM

    I can appreciate the logic behind using a middle page to give the user another go at entering the CAPTCHA correctly but I anticipate that there will be a few users in my target audience who are mentally challenged.  This could be a problem for them.  So for their sake is it possible to include an error message (a custom error message would be ideal) on that middle page to let them know where they are in the form submission process?

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    JotForm Support

    Answered by KadeJM on June 05, 2013 at 01:21 PM

    @dpollard

    Thank you for your Additional Input, it's been dually noted. I think that's a really good suggestion and I would like to request that you please open it up as a New Thread along with the details you've provided and we will gladly add it to our Features Request List for improvement. :)