I cannot access my reports

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    wildeonla
    Asked on March 07, 2013 at 01:05 PM

    What is going on with your website.  Applicants cannot access my apps, 1. & 2.  I cannot access my own reports.  Also, 3., why don't you people have chat?

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    sidharth_kch
    Answered on March 07, 2013 at 01:19 PM

    @ wildeonla

    I checked your account and i was able to browse both the forms you have including the submission data. 

    Can you please share your website URL so that we can investigate further on why users are unable to access your forms?

    We have chat support available Monday to Friday , between 9 AM and 6 pm (USA-EST) ,and it is upon staff availability.

    Thanks,

    Sidharth

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    wildeonla
    Answered on March 07, 2013 at 03:55 PM
    Thank you for taking the time to send use this email. It is truly appreciated and we will process and/or respond to it's contents shortly.
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    wildeonla
    Answered on March 07, 2013 at 03:55 PM
    Wwwbfscorpusa.com go to consumer > water filtration > consumer calculator> apply (red button at bottom of page) > prequalification > (answers are 1-3, no; 4-6, yes) > next > next to application.

    Fill out a dummy app, fill out fake credit card info and click next and see what happens. I cannot receive anything and it is a 404 error.

    Respectfully Yours,

    The Management

    cid:image001.jpg@01C8FBB6.0CB35C80
    Working to increase your bottom line

  • Profile Image
    wildeonla
    Answered on March 07, 2013 at 03:55 PM
    Sidharth,

    WHY ARE YOU PEOPLE SO ELUSIVE? WHAT ARE YOU HIDING? I have called your numbers and looked in investigative directories and every number of you damn people are disconnected. Why? I NEED TO GET THIS HANDLED NOW! Where is your tech support?

    Respectfully Yours,

    The Management

    cid:image001.jpg@01C8FBB6.0CB35C80
    Working to increase your bottom line

  • Profile Image
    Mike_T
    Answered on March 07, 2013 at 04:15 PM

    We are very sorry for the inconveniences caused.

    There is a temporary renew issue with our SSL certificate on the submit.jotformpro.com domain. It will be fixed as soon as possible. This is not a main domain, so only some of secure forms are affected.

    To solve the issue please update your form source code on the bfscorpusa.com/consumer_apps/gold-app.html page.

    https://submit.jotformpro.com/submit.php should be replaced with the https://secure.jotform.com/submit.php

    Old code:

    <form class="jotform-form" action="https://submit.jotformpro.com/submit.php" ...

    New code:

    <form class="jotform-form" action="https://secure.jotform.com/submit.php" ...

    We do not provide support over the phone, but we are happy to help via this support forum 24/7. Once again, please accept our apologies for the troubles caused.

  • Profile Image
    wildeonla
    Answered on March 07, 2013 at 05:58 PM
    You know what Sid,

    You wouldn’t have had such an attitude from me if YOU had been on the ball in the 1st place. I get tired of all of these damn tech companies screwing up, then the customer inquiries, the tech companies show incompetence, we get angry and then the tech companies tell the customer to stop reacting to the situation in an angry manner. Why don’t you take your lumps like an accountable man and if the customer gets a little hot under the collar, apologize and look in the mirror as to why the customer is so upset and correct the issue at the source not the effect level?

    THEN MAYBE you’d have a better attitude and experience.

    Respectfully Yours,

    The Management

    cid:image001.jpg@01C8FBB6.0CB35C80
    Working to increase your bottom line

  • Profile Image
    jeanettebmz
    Answered on March 07, 2013 at 06:30 PM

    @wideonla

    First of all , we don't have phone support. We rather offer chat and forum support. You spoke with Ed in the afternoon, over the chat  . We try to make chat available 9am-5 pm EST

    At any rate, Mike_T has expressed apologies on behalf of Jotform. We require from all of our Support Staff to do so. He had offered also a solution to help

    We always try to help our customers with all the respect they deserve, in a timely manner and to the best of our abilities.

    We make sure all of our customers know we always work in any repair whenever a problem comes. But we expect from our paid customers the same respect we show to them.
    We always understand the frustration when things like these happen and we are ready to help ASAP . Nevertheless, frustration doesn't give the right to anybody to insult us as you have done it through this and another thread  .
    If you are not willing to communicate in a professional and respectful way with us , I will discontinue your paid subscription.  We cannot allow a communication  like this anymore.