How Can I Cancel My Subscription?

  • VladislavaDamyanova
    Asked on July 17, 2019 at 6:46 AM

    Hi Support Team,

    how can I end my monthly subscription? I also want my money back for this month as I wanted only 1 month subscription and did not want to be charged for second month.

    thank you,

  • erdem
    Replied on July 17, 2019 at 6:56 AM

    If you pay by credit card,

    To cancel your account, kindly follow this steps:

    1. Go to Account page.

    2. Then, choose Billing tab from the left side menu. And finally to cancel your subscription switch to the STARTER plan.

    1563360893Screen Shot 2019 07 17 at 13 Screenshot 10

    If you are trying to cancel your subscription that you have created directly over PayPal:

    1. Login to your Paypal Account
    2. Find the reference to the latest payment you have made to JotForm
    3. Once found, click the subscription number for that transaction
    4. Now click on the "Cancel Subscription" button and that is it.

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    If you need further assistance, don't hesitate to contact us.