What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Received an email from Plimus asking for credit card info for jotform

    Asked by gulfeagle on March 25, 2011 at 08:32 AM

    If I need to update my credit card, please let me know where to go to do that. I would think you'd have account info somewhere, but I am unable to find it.


    Thank you.

  • Profile Image
    JotForm Support

    Answered by mliz on March 25, 2011 at 08:39 AM

    Your payment was made using our payment gateway: Plimus.
    So, we do not have access to your credit card information.
    You might be able to change your credit card info by logging into your Plimus account.
    You will need to find out your Plimus username (a long string of numbers) from
    the original plimus email you received when you paid for JotForm, then enter
    it on the link below and enter the email address used in email.

    That will reset your password and you can then login there to change the CC details.

    If you cannot do that, I can cancel your subscription and you can re-subscribe your account when it expires

  • Profile Image

    Answered by allanftd on July 05, 2011 at 04:08 AM

    Hi gulfeagle,

    Sorry but your response failed to show up in the online forum. Kindly reply once again using the link below so that any available JotForm Support Member can further assist you:

    Thank you for using JotForm!