Why my account is suspended?

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    jeremy 
    Asked on July 17, 2019 at 05:46 PM

    Why is my account suspended like WTF I haven’t even used it !!! Fix ur shitty app 

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    jherwin
    Answered on July 17, 2019 at 10:00 PM

    Your account was suspended because several of your forms are marked as fake loan offering forms.

    If you're a real loan agency, please provide proof so we can review it. Please send a copy of the regulator certificate through to our support email at support@jotform.com from your company's email address.

    We also recommend that you use your company's email address on the profile to avoid any further confusion.

    We'll wait for your response.


  • Profile Image
    jeremy 
    Answered on July 18, 2019 at 09:43 AM
    I’m not a loan agent I was trying to print one for
    A loan I’m getting from my grandma I just could not find a simple one
    I’m sorry for the inconvenience I was told it was quicker to print a template of one then it was too get somebody to do it for me ?
    Sent from my iPhone
    ...
  • Profile Image
    jherwin
    Answered on July 18, 2019 at 10:20 AM

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In order to reactivate your account, we will have to delete the offending form.

    Or, kindly provide us the following information:

    1. ) The URL where your form is used.

    2. ) Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #1894882 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

  • Profile Image
    jeremy 
    Answered on July 18, 2019 at 10:43 AM
    Just delete my account!! I don’t need it anymore since
    U say it’s free but really it’s not
    Thanks for wasting my time ps there are better website
    Then urs
    Sent from my iPhone
    ...
  • Profile Image
    jherwin
    Answered on July 18, 2019 at 10:59 AM

    As per your request, I completely disabled your account.

    Thank you for trying Jotform!