Unable to attach the PDF in notification emails

  • bestrada
    Asked on July 17, 2019 at 6:07 PM

    Hello, 


        I'm having trouble getting the PDF attachment to stay clicked on "Yes" for the notification emails. I move it to the Yes position click save and it doesn't stay. 

       I saw that others have had this issue and as suggested in those help threads... I have tried deleting and recreating a completely new notification email and the same problem comes up. 

         I included the link to the form that is having the problem. Let me know if there is anything else I need to try. 


    Thanks!! 

    Page URL: https://form.jotform.com/91975496955177
  • roneet
    Replied on July 17, 2019 at 10:26 PM

    I tried saving the attachment in the email and it saved successfully.

    Unable to attach the PDF in notification emails Image 10

    Are you still experiencing any issues while saving the PDF attachment option? If yes, please share the screenshot of the console error.

    Could you please share us the screenshot of the browser console:

    https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    To post the Screenshot refer to this guide:

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Let us know if you have further questions.

    Thanks.