No E-mail Submission Received!

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    playedntrade
    Asked on March 08, 2013 at 05:14 AM

    Hi there,

    I've been using JotForm for a while now but this is the first time I've had a problem.

    On my website (http://www.played-n-trade.com) I have two forms - on the Trade Now page and on the Contact page. I've tried testing the form 10 times and nothing has come through on e-mail :(

    I've looked at the support material online, and played with the notification settings, etc. but no luck!

    If anyone could help that would be appreciated!

    Thanks, Mike

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    pinoytech
    Answered on March 08, 2013 at 06:39 AM

    Hi Mike,

    Sorry for the inconvenience that may have caused. As I've check your form, I found out that your form's recipient email address is in our bounce list which causing the issue and I've remove it for you. It should be working fine now.

    Result: info@played-n-trade.com is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-': invalid addre=ss'

    To prevent this from happening again, please apply this method in to your form.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Feel free to contact us again if you need further assistance.

    Thank you!