Error when clicking on Attachment Link

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    intranetcoe
    Asked on July 18, 2019 at 12:33 PM

    Hi,

    I created a survey with the ability to upload an attachment.  When the auto-response/notification email comes through, there's a link to the attachment.  However, when the link is clicked, it opens up a browser tab and an error is thrown (see screenshot attached).


    Screenshot
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    Richie_P
    Answered on July 18, 2019 at 02:01 PM

    I have checked your form www.jotform.us/form/91961101340143 but I can't seem to find any submission data.

    It could be that the submission was deleted/removed that is why you're receiving a 404 error on the file upload link.

    Kindly check your form submission again and let us know if you need further assistance.

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    intranetcoe
    Answered on July 18, 2019 at 02:53 PM

    Hi Richie,

    No, unfortunately this was happening even before I deleted all my test submissions.  I just submitted a new test submission for the survey titled "Reporting a Broken Link on Inside Adobe".  Please review the attachment in this submission.  The link still does not work.

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    Richie_P
    Answered on July 18, 2019 at 04:05 PM

    I have checked your form submission and the file upload links works correctly.

    The issue could be with your form privacy not allowing uploaded files to be viewed when you're not logged as the account owner.

    Kindly try going to your account settings>privacy and uncheck "require log-in to view uploaded files".

    Please give it a try and let us know if the issue still remains.

  • Profile Image
    intranetcoe
    Answered on July 18, 2019 at 05:43 PM

    Amazing!  That worked.  Thanks so much!