Form submission and email delivery

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    rupertg
    Asked on March 08, 2013 at 06:59 AM

    I have setup an email notification yet sometimes it gets delivered to me and sometimes it doesnt.

     

    So i have had to add 2 notifications and there are times, when 1 of them definitely fails.

     

    Am i doing anything wrong ?

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    pinoytech
    Answered on March 08, 2013 at 07:08 AM

    Hi rupertg,

    Sorry for the inconvenience that may have caused. Are you referring to which form? Can you please share to us the URL of your Form for further assistance?

    Thank you!

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    rupertg
    Answered on March 08, 2013 at 07:11 AM

    Hi there

     

    the form name is baristacoursemelbourne

     

    the notification where i miss emails is online@baristacoursemelbourne.com

     

    Just today itself, i changed it to google apps for domain and edited the dns for baristacoursemelbourne.com

    I tested few emails and online@baristacoursemelbourne.com seemed to work

     

    However, the form has notificaiton for online@baristacoursemelbourne.com too and i just missed one notificaiton about 30 minutes ago.

    However, it did get delivered to yahoo

  • Profile Image
    pinoytech
    Answered on March 08, 2013 at 07:38 AM

    Hi rupertg,

    Can you please apply this method in to your form to prevent emails not being received?

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Thank you!