Multiple Choice Checkboxes not displaying in PDF Report

  • DevoraG
    Asked on July 18, 2019 at 3:09 PM

    Any idea why? 

  • Richie JotForm Support
    Replied on July 18, 2019 at 4:20 PM

    I have checked your form and I can't seem to find any multiple choice check boxes.

    May we know if you're referring to this field?

    Multiple Choice Checkboxes not displaying in PDF Report Image 1 Screenshot 20

    Looking forward for your response.

  • DevoraG
    Replied on July 18, 2019 at 4:48 PM

    Nope, you would have to clone the form to see it, since it's hidden through conditional logic.1563482853checkbox Screenshot 10

  • Elton Support Team Lead
    Replied on July 18, 2019 at 7:14 PM

    Thanks for the clarification. May we know if those fields are filled? If not, then they will be hidden on the PDF report since empty fields are not shown by default. There's a setting in the PDF Editor that you can uncheck to include empty fields on PDF.

    Here's how:

    1. Go to your PDF Editor https://www.jotform.com/pdf-editor/91695338964171

    2. Go to the Layout Settings by clicking the circular blue icon on the top right corner of the page

    3. Uncheck Hide Empty Form Fields option

    Multiple Choice Checkboxes not displaying in PDF Report Image 1 Screenshot 30

    However, if the field you're referring is still not shown even when filled, it is probably not included or removed from the PDF. You can add it back from the Form Fields panel.

    Example:

    Multiple Choice Checkboxes not displaying in PDF Report Image 2 Screenshot 41