Fields not showing up when previewing form, only in build mode

  • Profile Image
    mollymurphy
    Asked on July 18, 2019 at 04:08 PM

    Please help.  I have some fields not showing up in the preview.

    Request Type, Availability, Start Date, End Date, Alternate Start Date and Alternate End Date are not showing up in Preview...  Please help.  The only condition I have is based off of the Request Type.  If one option is selected it shows Availability calendar and hides  these: Start Date, End Date, Alternate Start Date and Alternate End Date.  And, if the other option is selected it shows the Start Date, End Date, Alternate Start Date and Alternate End Date and hides the Availability calendar.

    Build Mode:

    Preview:



  • Profile Image
    VincentJay
    Answered on July 18, 2019 at 06:20 PM

    I cloned your form and I was not able to replicate the issue. Here's a screencast of my cloned form:

    1563488093jmkh55.gif

    However, when I opened your account and test the form, I was able to replicate the issue. 

    1563488380afzf.gif

    I cleared your form cache on our server but the issue still persists. I will check this further and forward it to our developers if needed.

    Thank you.

  • Profile Image
    mollymurphy
    Answered on August 09, 2019 at 02:22 PM

    This issue has still not been resolved.  I even published the form to see if the "Number of Workwith Days" would show up. 


    Build mode and what we want the Published form to look like:

    1565374841Number of workwith days.JPG


    This is what it looks like now in Preview mode:

    1565374903Missing-Number of days in the


    I need this resolved immediately.  Thank you in advance for your help.


    Thank you,


    Molly

  • Profile Image
    VincentJay
    Answered on August 09, 2019 at 03:56 PM

    Hi Molly,

    Could you give us permission to edit your form (https://www.jotform.com/80984808850166) where you encounter the issue? 

    Here's what I want to do:

    1. Toggle the Hide feature of the fields.

    2. Duplicate the fields and hide the old broken fields.

    3. Delete the fields and re-add it. 

    Let us know if that is okay with you.