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    Asked on March 08, 2013 at 08:02 AM

    I have set our forms to go to a specific url after complettion of payment. Ive just tested and after the transaction the new page will not show up. This is the form: and this is the thank you url


    Before I changed the thank you url I was suing your own thank you response and this worked fine.


    Is it because the thank you page is not on a secure server? 



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    Answered on March 08, 2013 at 08:53 AM

    Hi Richard,

    Can you please confirm if you've setup the following instruction on your WorldPay account?

    I would also suggest to check your WorldPay account page if there are similar settings for custom thank you page.

    We'll wait your reply. Thanks!

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    Answered on March 08, 2013 at 09:13 AM

    Ive checked the world pay account and am using this in the Payment Response URL and have noticed a box for Shopper Redirect URL and am wondering if I should put in that box something? Woudl I put possibly use the thank you redirect url I have made or is there something from jotform I shoudl use?



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    Answered on March 08, 2013 at 09:34 AM

    Ive put the thank you url in the SHOPPER REDIRECT URL and that did not work either

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    Answered on March 08, 2013 at 09:58 AM

    I ve just called world pay and apparently its a common fault. What the problem is, is that the redirect page I have given you has google analytics on it, and that has java script. When world pay goes to and then finds the java script, it scrapes the page finds the java script and then wont display because of a security issue with collecting card details. The way round it is to put a line of metta refresh in with a 2 sec delay to go to the thank you page. I am thinking this might not be possible for you to do? Let me know


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    Answered on March 08, 2013 at 10:35 AM

    Well here's the Meta Refresh code -

    <meta http-equiv="refresh" content="2; url=">

    You will have to embed it into the source code of your website inside the " <head> </head> " (heading) tags. 

    Please let us know if this helps otherwise we can try to figure out something more.

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    Answered on January 13, 2015 at 06:41 PM

    I am having the same problem with worldpay. I cannot get my Thank You page/email to appear after a payment is processed through Worldpay. How do I solve this problem?

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    Answered on January 13, 2015 at 08:32 PM

    Hi MGEL,

    As this thread is old, we do ask that you create your own thread so that we can assist you. I am seeing that you have created a thread here: 

    Your inquiry will be addressed on that thread as soon as possible.

    Thank you.