Form suddenly requires Captcha verification when being submitted

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    sermar1
    Asked on July 18, 2019 at 05:58 PM

    Since the past friday, my forms its requiring the captcha verification and we don´t need that. How can disable the captcha verification?

    These are the forms that currently have the inconvenience

    https://submit.jotformpro.com/submit/51946666598981/

    https://submit.jotformpro.com/submit/51946090078965/

    Screenshot
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    Mike_G
    Answered on July 18, 2019 at 08:26 PM

    We would like to apologize for any inconvenience. I have created a clone version of your form but I wasn't able to reproduce the issue you are having. I noticed that in your form you have too many submissions coming from the same IP address. Let me confirm with our developers if what you are experiencing is related to that.

    Once we get an update we will notify you in this thread the soonest.

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    eee
    Answered on July 19, 2019 at 03:09 AM

    Hey @sermar1,

    We are limiting submissions coming from same IP to protect our users from bots.

    If you can provide us a list of your IPs, we can whitelist them to lift your limits.

    Kindest Regards,

    - Ertugrul.