How Do We Remove External Link In Thank You Page

  • jeffkingdom7
    Asked on July 19, 2019 at 10:48 AM

    Hi Support,

    We are having trouble removing a Thank You page that redirects to an external website (not ours).

    Here's a video:

    https://www.loom.com/share/164cb963ef414a5086d581bd65a09f92

    Thanks, Jeff

    Page URL: https://www.loom.com/share/164cb963ef414a5086d581bd65a09f92
  • jeffkingdom7
    Replied on July 19, 2019 at 10:48 AM

    ...

  • denis_calin Jotform Support
    Replied on July 19, 2019 at 12:13 PM

    Hi Jeff!

    I have made a test submission on your form but was not able to replicate the issue - I was shown the correct Thank You page and was not redirected to an external website. I have also cloned your form and tested it with the same result. Just in case, here is the guide on how to edit the Thank You page in card forms: How-to-Edit-Thank-You-Page-Settings. This is your current Thank You page:

    1563552578Screen Shot 2019 07 19 at 9 Screenshot 10

    You can also click on Redirect to external link and remove any URL that might be there. Most likely the redirect was happening because you have cloned this form or used a template, and the creator of the form had a URL entered in that field. Please let us know if you are still experiencing this issue.