I can't figure out how to use Ticket Templates in autoresponder

  • mrsp31wannabe
    Asked on July 19, 2019 at 4:26 PM

    I want to use your ticket templates (which I edited to fit my fundraiser) so they can be automatically sent to the form user upon submission/payment. But I don't understand how to add it in. I've looked at https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email but it doesn't show how to add the edited template into the email autoresponder. 

    I tried uploading the pdf, but when I did a practice purchase, it didn't change my name or the number of tickets purchased. I really love this feature but need to understand how to use it properly and your How To pages are not very clear or helpful.

    Jotform Thread 1897684 Screenshot
    Page URL: https://form.jotform.com/91995688351980
  • mrsp31wannabe
    Replied on July 19, 2019 at 4:34 PM

    1563568463screenshot Screenshot 10

    I have since changed the ticket template I want to use. 

  • mrsp31wannabe
    Replied on July 20, 2019 at 2:53 PM

    Never mind... I think I figured it out.

  • Elton Support Team Lead
    Replied on July 20, 2019 at 7:44 PM

    Glad to hear that you've managed to figure this out.

    If you come across issues in the future, feel free to let us know.

    Regards