PDF Form Converter: Please upload a PDF form with fillable fields error

jordway
Asked on July 19, 2019 at 04:53 PM

I have a rather complicated pdf form I have tried to upload to jotform and I have attached a picture of the form. I have a fillable version that I try to upload but the jotform system just gives me an error saying it needs fillable forms. Is the form just too complicated for jotform to use or is there something I should do differently to upload my form and use it with an online form?
Mike

Jotform Support

Answered on July 19, 2019 at 05:55 PM

Could you please upload the PDF somewhere (e.g. Google Drive, Dropbox) and share a link with us? The PDF converter tool is still in beta, so unfortunately, it might not be able to process complex PDFs.
jordway
Answered on July 19, 2019 at 06:43 PM

Here is a one drive link to the fillable pdf.
https://1drv.ms/b/s!AkEds4Kg9_JCg6Npv59eU47gVJRkdA
Thanks
Josh Ordway
VEPO Solutions
3 West Main Street | Elmsford, NY | 10523
Cell: 315-720-0671
Office: 877-860-VEPO (8376)
www.VEPOSolutions.com
josh@VEPOSolutions.com
[VEPO Solustions Email Signature]
...
Mike

Jotform Support

Answered on July 19, 2019 at 07:01 PM

Thank you. I have forwarded the PDF file to our developers.

We cannot provide an ETA on when the issue will be addressed, but we will get back to you via this thread as soon as we have any updates.
jordway
Answered on July 19, 2019 at 07:43 PM

Thank you. I really like your software. If I can resolve this, it solves a lot of problems for me.
Thanks
Josh Ordway
VEPO Solutions
3 West Main Street | Elmsford, NY | 10523
Cell: 315-720-0671
Office: 877-860-VEPO (8376)
www.VEPOSolutions.com
josh@VEPOSolutions.com
[VEPO Solustions Email Signature]
...
gerardw

Jotform Support

Answered on July 19, 2019 at 08:07 PM

Hello Josh,

I can see that my colleague has escalated this issue to our back end team. We will revert as soon as we receive updates on this issue.

Thanks!
jordway
Answered on July 29, 2019 at 08:43 AM

I wanted to check back in with you to see if there has been any progress on being able to convert a fillable pdf forms to Jotform?
Thanks
Josh Ordway
VEPO Solutions
3 West Main Street | Elmsford, NY | 10523
Cell: 315-720-0671
Office: 877-860-VEPO (8376)
www.VEPOSolutions.com
josh@VEPOSolutions.com
[VEPO Solustions Email Signature]
...
Richie_P

Jotform Support

Answered on July 29, 2019 at 09:37 AM

Unfortunately, updates are not available as of this moment.

However, the issue has been assigned already to our developers and they will contact you once updates are available.

Thank you for your patience and understanding.
derya

Jotform Developer

Answered on September 26, 2019 at 09:23 AM

Hi,

Sorry for the delayed response, you can upload your form now.

Let us know if you see any other problems.

Thank you