Dropdown list choices are not visible in preview

  • debdoo66
    Asked on July 20, 2019 at 2:43 PM
    I am having another issue with the list widget. I have a dropdown which looks and acts fine in the builder and the preview however when I publish it in an iframe or even the shared link and go to fill it out and click the dropdown the choices are not visible but I can see the highlight up and down the choices... I tried adding the font color specifically to that field but that didnt work either.

    see here  https://form.jotform.com/91943188863168

  • jonathan
    Replied on July 20, 2019 at 2:51 PM

    I checked and test your form but I was not able to see the issue you described.

    1563648558zzz 2019 07 21 02 Screenshot 10

    Can you please clarify which dropdown list field you were referring to in the form that have the issue.

    We will take another look once we get a better understanding of the issue.


  • debdoo66
    Replied on July 20, 2019 at 3:03 PM

    yes it appears to be happening in chrome and I am having trouble getting a screen shot because when I click to take screen shot it closes.... I click on the down arrow(which looks too large and black in color) and the dropdown appears in solid white but highlights in blue but still no text visible and if i simulate selecting something the month does appear .... the more I am investigating it seems that it is only happening on my 2nd monitor... Do you have any idea why this would be?

  • jonathan
    Replied on July 20, 2019 at 4:30 PM

    Can you also try using your browser in incognito mode. Also, make sure the browser is not zoomed.

    Example:

    1563654478zzz 2019 07 21 04 Screenshot 10


    I have checked/test multiple times but I still could not recreate the issue. The dropdown list in the configurable list still work fine on your form.

    1563654591zzz 2019 07 21 04 Screenshot 21


    I suggest to try also on other device browser. Perhaps the issue is on the browser on the current device you used.

    Let us know if issue persist.