I am not receiving email notifications

  • madsnowplower
    Asked on July 20, 2019 at 11:49 PM

    why are some forms not getting emailed while others are? there does not seem to be any real pattern that i can see, just different forms not coming to my inbox

  • VincentJay
    Replied on July 21, 2019 at 3:50 AM

    I checked form email notifications recipients and they're not on our bounce list. I also checked our email logs and I can see that emails were sent successfully. 

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    1563695384xczx4 Screenshot 21

    Could you please check your spam folder? 

    You can also try whitelisting JotForm IP address by following this guide: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains