Users do not receive the signatures in the email reports

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    LeoC2
    Asked on March 08, 2013 at 02:05 PM

    Add another user who does not receive the signature in the email report. I even created a new response on a form but no luck. It does appear in the reports but not the emaiols.



    This is a re-post of a comment on Announcing E-Signatures for Forms

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    Mike_T
    Answered on March 08, 2013 at 02:20 PM

    Thank you for contacting us.

    I was able to reproduce the problem with the custom email notifications (changed email template body) and autoresponders.

    Now it has been escalated to our Development Team. We will get back to you as soon as we have any updates on this.

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    mdikici
    Answered on March 19, 2013 at 10:33 AM

    Email issues related to e-signature field fixed.

     

    Regards

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    LeoC2
    Answered on March 19, 2013 at 10:47 AM

    Great!

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    diagnos
    Answered on March 12, 2014 at 12:58 PM

    Hi. I'm still having this issue as reported here:

    http://www.jotform.com/answers/345950-E-signatures-displayed-as-a-broken-image-on-email-notification#0

    (Is it ok to crosspost?)

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    Mike_T
    Answered on March 12, 2014 at 04:05 PM

    @Diagnos,

    Please note that original issue was fixed per this thread. Your case is a bit different, so we will investigate it and get back to you via this thread.