The email body getting trimmed

  • Profile Image
    Techloq
    Asked on July 21, 2019 at 11:40 AM

    I just pasted this link which i hope you can see, 

    basically all the allow, block, dont have titles before them so i wont know on which category ots relating to

  • Profile Image
    roneet
    Answered on July 21, 2019 at 11:59 AM

    I noticed you have a long Form so that is the reason all the email body is trimmed and thus you are not getting the complete email.

    Please note that there is a character limit for the email notification and autoresponder and unfortunately, the limit cannot be extended. You may consider dividing the email content into separate notifications or use the submissions view link in the email so that the submission information displayed directly on the browser. Also, you can use PDF inside the submission email to view it from the PDF file and you can download the answers directly.

    I noticed you are using the old PDF attachment view. You can switch to our new PDF editor which is much more responsive from your Forms settings.

    Go to Form Settings>>More options>> PDF editor at the bottom>>Switch to yes.

    https://eu.jotform.com/pdf-editor/91853392629367

    You may customize the PDF as well.

    Guide: https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report

    Let us know if you have further questions.

    Thanks!

  • Profile Image
    Techloq
    Answered on July 21, 2019 at 01:15 PM

    Hi Roneet,

    Thanks for your reply.

    so you say that the email body is limited but the pdf attachement can work?

  • Profile Image
    Victoria_K
    Answered on July 21, 2019 at 04:42 PM

    The limit for email template is ~65K characters, this is pretty much I would say. You can try creating fresh email template to see how it goes: Setting-up-Email-Notifications

    If new fresh email will be also trimmed, then you can use PDF attachments, this should contain all the information: 

    How-to-Customize-PDF-Submissions-Report

    How-to-include-submissions-as-PDF-attachment-in-the-email-notifications