I haven't been given the option to upload my private key

  • Coloradospringsdays
    Asked on July 21, 2019 at 12:48 PM

    I encrypted my forms, and when I try to view the submission, it just shows the encrypted data. Nowhere does it allow me to upload my private key for decryption. 



    Can you help? Do you know why I may not be seeing the option to upload it?


    Thank you.

    Jotform Thread 1898509 Screenshot
    Page URL: https://www.jotform.com/submission/4395304285218610734
  • Victoria_K
    Replied on July 21, 2019 at 4:21 PM

    Hi!

    I see that encryption was turned off for this form. Encryption key will be only asked when encryption is ON. Please enable the feature and check the submission again:

    I havent been given the option to upload my private key Image 1 Screenshot 20

  • Coloradospringsdays
    Replied on July 21, 2019 at 4:43 PM
    THANK YOU so much!
    It’s all good now. Thank you for your patience!
    ...