Why can’t I log in my account?

  • Sandy Lee
    Asked on July 22, 2019 at 5:35 AM

    Couldn't logged in the account with the correct password. Account was suspended. 

    Jotform Thread 1898904 Screenshot
  • erdem
    Replied on July 22, 2019 at 7:25 AM

    I have checked your account and you have some fields of your forms which is not allowed according to our terms. So there are cases of rule violations in the form fields you created.

    The following screenshot is taken from the form you created:

    1563794580Screen Shot 2019 07 22 at 14 Screenshot 10

    The account and form were already suspended due to violation to the Terms of Use.

    To reactivate your account and have the forms compliant with the terms, I have deleted the fields in the form that were in violation.

    I have reactivated the account and forms. You may now log in to review the updated status.

    Feel free to contact us if you need further assistance.