Login failed - SUSPENDED

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    Gregor Sprint 
    Asked on July 22, 2019 at 08:58 AM

    Hi,

    after we created a first form for our wordpress blog, our account suddenly stopped working.

    Please help us.

    Thank you,

    Gregor

  • Profile Image
    gerardw
    Answered on July 22, 2019 at 09:17 AM

    Your account was suspended because, your form "91964132309357" was found suspicious and flagged as copyright logo scam.

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    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #1892530 as your email subject. We will let you know about the status of your account after a thorough review of your proof.

    Or, we can just remove the logos and lift the suspension on your account.