Square Payment Form: the form was submitted without a payment.

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    lizelletravel
    Asked on July 22, 2019 at 11:46 AM

    I have a client who submitted a customer pay form however it doesn't appear that the payment processed through the square integration. Can you let me know if this function is setup properly or was it an error on the customer's end? 

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    BDAVID
    Answered on July 22, 2019 at 12:57 PM

    Thank you for contacting us, I assume that you are referring to the following form: https://www.jotform.us/form/91556638513160

    Your Square payment field is not required, so it can be submitted empty. Also, it allows user's manual intervention, so the user can modify the amount, or even remove it.

    Please make sure to require the payment field: https://www.jotform.com/help/546-How-to-Set-a-Field-as-Required-or-Non-Required

    And, also pass the Invoice amount into your Square payment field: https://www.jotform.com/help/275-How-to-Pass-a-Calculation-to-a-Payment-Field

    1563814606amount.png

    Let us know if you need more help, we will be glad to assist you.

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    lizelletravel
    Answered on August 01, 2019 at 04:43 PM
    Hello I believe I made the proper changes so when the client enters in their payment information it will automatically process via Square. Can you please confirm everything is setup correctly? 
    Regards, 
    Liz CulpepperLizelle Travelp: 505-792-6577

    On Monday, July 22, 2019, 10:57:23 AM MDT, Jotform wrote:

    A new response has been received: Answered by BDAVID

    Thank you for contacting us, I assume that youare referring to the following form: https://www.jotform.us/form/91556638513160
    Your Square payment field is not required, so it can besubmitted empty. Also, it allows user's manual intervention, so the user canmodify the amount, or even remove it.
    Please make sure to require the payment field: https://www.jotform.com/help/546-How-to-Set-a-Field-as-Required-or-Non-Required
    And, also pass the Invoice amount into your Square payment field: https://www.jotform.com/help/275-How-to-Pass-a-Calculation-to-a-Payment-Field
    Let us know if you need more help, we will be glad to assist you.
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    Mike
    Answered on August 01, 2019 at 05:56 PM

    If the payment total should be populated from the calculation field, please configure the 'Get Price From' option.