Not receiving email notification after form submission

  • Profile Image
    leanne lanefski 
    Asked on July 22, 2019 at 12:16 PM

    anyone else not receiving their submissions? We have had this happen twice in the last two day.s 

  • Profile Image
    Answered on July 22, 2019 at 02:00 PM

    I can see one of the email notifications was failed yesterday. I have reviewed the form email settings and there is nothing wrong with it. So, I suggest you change the sender email address from "" to "".

    It can be changed in the Email notification settings as shown below : 


    Additionally, you can also review your email log history from your account settings. here is the help-guide that explains it:

    I hope this helps. Let us know if you have further issues with this.